Remote support plans
Your dedicated IT department.
No office required.
Using secure, encrypted screen-sharing, we fix your tech issues in real-time while you watch — no house calls, no wait times, no confusing tech jargon. Pick the plan that fits your life.
Secure & encrypted sessions
Cancel anytime
First month free for new subscribers
Kansas City based
Monthly
Annual
Save 15%
Basic plan
Basic
For homeowners and individuals who need occasional tech help without the hassle of booking every time.
$49
/month
🏠 Best for homeowners
Sessions & response
- 2 remote sessions per month2/mo
- Response within 4 business hours
- Up to 30 minutes per session
- Unlimited sessions
- Priority scheduling
Devices & coverage
- 1 device covered1 device
- Windows PC or Mac
- Multiple device coverage
- Network device support
What's included
- Computer slowness & software fixes
- Basic WiFi troubleshooting
- Email & account help
- General device guidance
- Monthly system tune-up
- Cybersecurity checkup
- Printer & peripheral setup
- Network management
Extras
- Secure encrypted screen-sharing
- Add extra sessions at $25/each
- Priority on-site visit scheduling
- Monthly health report
⭐ Most popular
Pro
For home office workers and small teams who depend on tech every day and can't afford downtime.
$99
/month
💼 Best for home offices & freelancers
Sessions & response
- Unlimited remote sessionsUnlimited
- Response within 2 business hours
- Up to 60 minutes per session
- Dedicated booking link
- 1-hour emergency response
Devices & coverage
- Up to 3 devices covered3 devices
- Windows PCs and Macs
- Laptops and desktops
- Network device management
What's included
- Everything in Basic
- Monthly system tune-up
- Cybersecurity checkup
- Printer & peripheral setup
- Software installation & updates
- Cloud account setup (Google, Microsoft)
- Network & WiFi management
- On-site priority scheduling
Extras
- Secure encrypted screen-sharing
- Monthly system health summary
- Antivirus status monitoring guidance
- Priority on-site visit scheduling
Business plan
Business
For small businesses with multiple devices, a team to support, and no dedicated IT staff on payroll.
$199
/month
🏢 Best for small businesses
Sessions & response
- Unlimited remote sessionsUnlimited
- Response within 1 business hour
- Up to 60 minutes per session
- Priority queue — always first
- Dedicated business contact line
Devices & coverage
- Up to 5 devices covered5 devices
- Windows PCs, Macs, laptops & desktops
- Network devices included
- Printers & peripherals covered
What's included
- Everything in Pro
- Full network & WiFi management
- Router & access point configuration
- Employee device onboarding
- Business software setup & support
- Backup & recovery guidance
- Priority on-site visit scheduling
- Monthly full system health report
Extras
- Secure encrypted screen-sharing
- Written monthly tech health report
- Cybersecurity threat briefing
- Discounted on-site visit rate
View full feature comparison
| Feature | Basic — $49/mo | Pro — $99/mo | Business — $199/mo |
|---|---|---|---|
| Sessions & Response | |||
| Remote sessions | 2/month | Unlimited | Unlimited |
| Response time | 4 hrs | 2 hrs | 1 hr |
| Session length | 30 min | 60 min | 60 min |
| Priority queue | — | — | Yes |
| Dedicated contact line | — | — | Yes |
| Devices & Coverage | |||
| Devices covered | 1 | Up to 3 | Up to 5 |
| Windows & Mac | Yes | Yes | Yes |
| Network devices | — | — | Yes |
| Printers & peripherals | — | Yes | Yes |
| Included Services | |||
| Computer & software fixes | Yes | Yes | Yes |
| WiFi troubleshooting | Basic | Full | Advanced |
| Monthly system tune-up | — | Yes | Yes |
| Cybersecurity checkup | — | Yes | Yes |
| Network & WiFi management | — | — | Yes |
| Employee device onboarding | — | — | Yes |
| Backup & recovery guidance | — | — | Yes |
| Reporting & Extras | |||
| Monthly health report | — | Summary | Full written |
| Cybersecurity briefing | — | — | Yes |
| Priority on-site scheduling | — | — | Yes |
| Discounted on-site rate | — | — | Yes |
| Extra sessions (overage) | $25/session | Unlimited | Unlimited |
Common questions.
How does remote support actually work?
We use Zoho Assist or Splashtop — secure, encrypted screen-sharing tools. You download a small app, share a code with us, and we connect to your device. You can see everything we do in real-time and disconnect at any moment. We never access your device without your permission and we never record sessions.
What if my issue can't be fixed remotely?
Some problems require physical hands — broken screens, failed hard drives, or hardware that needs replacing. If we can't fix it remotely, we'll tell you upfront, explain exactly what's needed, and schedule an on-site visit. Business plan clients get priority on-site scheduling and a discounted on-site rate.
Can I cancel anytime?
Yes — no contracts, no cancellation fees. Just message us before your next billing date and we'll cancel it. Your plan stays active until the end of the period you've already paid for.
What does the monthly tune-up include?
Pro and Business plan clients get a monthly proactive session where we clean up startup programs, remove junk files, check for software updates, scan for malware, and make sure everything is running at peak performance — even if you haven't reported a problem. Think of it as a health check for your computer.
Is my data safe during a session?
Absolutely. All sessions use end-to-end encrypted connections. We only access files and applications directly related to the issue you've reported. We never copy, store, or share your personal data. We will never ask for your full passwords — if a password reset is needed, we guide you through doing it yourself.
What if I need more sessions than my plan includes?
Basic plan clients can purchase additional sessions at $25 each. Pro and Business clients have unlimited sessions so there's no overage to worry about. If you find yourself consistently needing more than your plan allows, we'll recommend upgrading — it's almost always more cost-effective.
Do you offer a free trial?
Yes — new subscribers get their first month free. No credit card tricks, no auto-lock-in. We'll remind you 3 days before the trial ends so you can decide if you want to continue. We're confident you will.
First month free w/ 12-Month Subscription
Start today.
Cancel anytime.
No contracts, no house calls, no jargon. Just fast, reliable tech support that fits your budget.